As of this blog post, Hurricane Matthew is churning through the western Caribbean with a projected path eerily similar to Superstorm Sandy in 2012. In its wake, Sandy left a path of destruction up the East Coast and deep into New England with many families and businesses still in the process of rebuilding. Small and mid-size […]
As we have noted several times in prior posts and webcasts, Google’s internal backup systems are designed to protect you should Google have hardware or software issues. You, however, are responsible for protecting your data in Google Apps from user deletions, user overwrites, malware, hackers, and other risks. We have identified several use cases for […]
Accidents will happen. And while accidents that damage or destroy data are more common, malicious attacks will happen as well. The rate of ransomware is on the rise and large companies are not the only targets. Whether by phishing attack, advanced persistent threat, or other means your company is seen as having data valuable enough […]
- Posted on May 8, 2015 by Allen Falcon
- backup, business continuity, disaster recovery, Education, General, recovery
As we’ve stated before, “Backup is easy; Recovery is hard”. Every business should, at this point, understand the risks of poor data backup and protection. The risks come from the types and amount of data that is lost and, if it can be recovered, how long that recovery takes. And remember, recovery often takes more effort than simply restoring files from a backup set.
Perspective = Priority
When looking at how well your backup system is protecting your business, two factors should be top of mind:
RTO: Recovery Time Objectives — How long will it take to return to normal operations. RTO is not just the time it takes to load your data back onto your systems, RTO includes the time it takes to repair and recreate damaged information and data created or modified since the last backup.
RPO: Restore Point Objectives — Your RPO determines how much data you are willing to lose, or can afford to lose. Most small and mid-size businesses backup daily. On average, a system failure will result in half a day of lost data. For an office worker editing a report, this is traumatic and inconvenient. For a manufacturer or retail business, half a day can represent hundreds or even thousands of orders and financial transactions.
As always, quicker RTOs and smaller RPOs come with trade-offs. Recovery methods like image snapshots, for example, can provide rapid RTOs and small RPOs. In exchange, you are likely losing granularity — the ability to recovery individual files.
Understand the reasons you are protecting your data. Protection from system failure, in which you need to recovery a full server, lends itself to imaging and other snapshot methods. Recovery of files or data lost to program error, malware, or user activity, needs a solution with granularity.
Start with an understanding of the type of protection you need and your RPOs and RTOs. From there, you can pick the solutions (yes, you may want or need more than one method) for recovering data and your business.
- Posted on June 26, 2014 by Allen Falcon
- backup, Data Protection, Education, General, Google Apps for Business, Google Apps for Education, Google Apps for Government
While offering some protection, the feature is limited in its scope.
- You cannot restore individual files; you can only restore all files deleted within a date range you provide. The minimum date range is 1 day (24 hours).
- You can only restore files for individual users, one at a time.
- You can only restore files that were deleted from Trash within 25 days.
- When restoring files, the permissions are not restored. Only the user will have access to the files.
With these limitations, we do not expect the ability to restore a user’s Google Drive files will be of great use to most organizations. With a limited retention period and lack of granularity, the tool provides a big shovel when most users need a spoon.
The solution also depends on users’ ability to recover information from the Trash folder, a process we find difficult at times due to the limited ability to search Trash in Drive.
True backup/recovery solutions give users and administrators that critical features that deliver more usability and effectiveness:
- Flexible retention: Allow organizations to implement policies related document and records management, including extended retention and removal of data past retention windows.
- File-Level / Item-Level Restore: Most data loss and restore needs result from human error or action and impact fewer than 5 files. Acceptable restore capabilities include the ability to restore individual files (or entire accounts) and should include the ability to select file by version or point in time.
- Protect Meta Data: Protect the meta data as well as the files themselves. File ownership, permissions, etc. should be preserved and recoverable with the file.
- Data Export: Provide the ability to export data so that it may be migrated to other accounts and/or other systems.
- Administrative Control: Identify and allow backup/restore administrators that are not full domain administrators.
Absent many of these features, the ability within Google Apps to restore a user’s Drive files is a limited feature that will not meet most organizations’ needs for data protection.
Third party backup/restore solutions are still a necessary and appropriate component of a robust Google Apps environment.
Feel free to contact us if you would like to explore backup/recovery options and solutions.
Yes, you can lose data in the cloud!
Our friends at Backupify recently conducted a study, Protecting Data in the Cloud: The Truth About SaaS Backup, which revealed some very interesting results based on how IT perceives the safety and security of their cloud-resident data.
54% of IT professionals have implemented some form of SaaS applications
81% of IT pros that use or plan to use SaaS apps categorize the data stored in their SaaS apps as “very to extremely important”
52% of IT pros don’t currently back up their SaaS data (or even plan to)
79% of IT pros believe their SaaS application is being backed up by their solution provider
1 out of 3 companies using SaaS lose data
47% of SaaS data loss occurs from end-user deletion
17% of SaaS data loss occurs when an employee overwrites data
13% of SaaS data loss occurs when a hacker deletes data
47% of IT pros back up SaaS data with a manual export
15% of IT pros back up SaaS data with cloud-to-cloud backup
If you want to learn more about protecting your SaaS and cloud data, please send us a note.
Note: This post is based on a Backupify Blog Post, which you can see here.